Our Fresh Flowers Guarantee: Returns, Refunds & Complaints
Fresh Flowers Assurance in Stepney
At Flowers Stepney, your satisfaction with our fresh flower deliveries is our top priority. As your trusted local florist serving households and businesses across Stepney, we strive to ensure every bouquet arrives in beautiful condition, bursting with freshness and vibrancy. Our step-by-step returns, refunds and complaints policy reflects our commitment to excellence and customer happiness.
Damaged on Arrival? We’re Here to Help
On the rare occasion your flowers arrive damaged, wilted or not as expected, please let us know immediately. We recommend checking your arrangement as soon as it is delivered, ideally while our driver is still present, so issues can be noted. To help us resolve your concern swiftly, we may kindly request a photo of the damaged product, allowing us to pinpoint the problem and prevent it in the future.
Our Freshness Window Guarantee
We guarantee our fresh flower arrangements will maintain peak freshness for a minimum of five days from the date of delivery when cared for correctly (including refreshing water and trimming stems as needed). If your bouquet fails to meet this standard, please reach out to us within this freshness window, so we can make things right.
Refund or Replacement Options
Your satisfaction is our promise. If your flowers do not meet the highest standards of freshness or arrive damaged, we offer the following options:
- Full Replacement: We will prepare and deliver a new, fresh arrangement to you at the earliest opportunity.
- Partial or Full Refund: Depending on the nature of the issue, you can request a partial or full refund for your purchase. We handle each situation personally to ensure you are delighted with our solution.
Please contact us with your order details and the nature of the issue within 48 hours of receiving your flowers for prompt assistance.
How to Make a Complaint
If you wish to raise a complaint—about your flowers, delivery experience, or any part of our service—we’re here to listen and resolve your concerns. Please provide your order information and a description of your experience. Every complaint is handled by a member of our senior team, ensuring prompt attention and a satisfactory outcome.
We treat all feedback as an opportunity to improve and welcome your comments, whether positive or constructive.
Trusted Local Florist for Stepney
With a longstanding commitment to quality and customer care, Flowers Stepney is proud to serve our neighbours and businesses in the Stepney area. Our Fresh Flowers Guarantee is just one reason so many locals trust us for their floral arrangements and special occasions. Thank you for choosing Flowers Stepney—we look forward to brightening your day, every day.
